Problemas con suscripcion

Forum|Forum|4 years ago
October 20, 2021
2 replies
136 views

Hola, venia usando el photoshop sin problemas y de la nada me aparece el siguiente cartel que adjunte foto con problemas de mi suscripcion pero entro a la cuenta y está todo ok, descontado de mi tarjeta y demás.

Como puedo solucionarlo?

Picture with personal information removed... Moderator

This is a public forum, not Adobe support, please do not post personal information

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Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

thatsmauri

Community Expert

Please consider removing your photo, censor your email address on it via Paint and upload it again. Never post your private information.

Regarding your issue, please read the following thread and see if the solution resolves your problem:

https://community.adobe.com/t5/download-install-discussions/windows-7-users-with-error-p206-unable-to-reach-adobe-servers-or-can-t-verify-subscription-status/td-p/12238403

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