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hugom15034509
Participating Frequently
December 13, 2017
Answered

Problemas con update de Bridge, Animate CC y Character Animator

  • December 13, 2017
  • 2 replies
  • 834 views

No puedo creer que Adobe se renta como una "suoerempresa" y genera problemas para instalar los updates de Bridge, Animate CC y Character Animator. Lo peor es que no tienen asistencia vía chat. ¿

Alguien que sepa de este "problemita"?

This topic has been closed for replies.
Correct answer brennangerle

For further troubleshooting I would recommend you to contact our support via phone by creating a case through your Admin console, see: Adobe Admin Console.


This is what worked for me, I am on a mac.

Follow these steps to disable SIP:

  1. Restart your Mac.
  2. Before OS X starts up, hold down Command-R and keep it held down until you see an Apple icon and a progress bar. Release. This boots you into Recovery.
  3. From the Utilities menu, select Terminal.
  4. At the prompt type exactly the following and then press Return: csrutil disable
  5. Terminal should display a message that SIP was disabled.
  6. From the  menu, select Restart.

You can re-enable SIP by following the above steps, but using csrutil enable instead.

2 replies

Inspiring
December 14, 2017

I am having the same problem. I even uninstalled Bridge completely. None of these solutions seem to be working.

Bani Verma
Legend
December 13, 2017

Hi Hugom15034509,

Sorry for the inconvenience caused to you.

As you have mentioned you are unable to update your Adobe CC apps, kindly let us know what is the error message that you get while trying to update the apps.

Also let us know the operating system of your machine.

Have you tried contacting us via: Contact Customer Care.

Also see: Contact Support FAQ: Unable to reach support through the "Contact US" link

Awaiting your response.

hugom15034509
Participating Frequently
December 13, 2017

hugom15034509
Participating Frequently
December 13, 2017

This is the "error"...