Problemas con ventana de guardar

Question

Con cualquier programa, no puedo sobreescribir el nombre de un archivo cuando estoy en la ventana de "Guardar"/"Guardar como". Automáticamente se cierra la ventana. Pasa con cualquier tipo de archivo, una copia o uno nuevo.

Lo único que me deja hacer es guardar, pero con el nombre por defecto.

Escenario5CE7 · Accepted Answer

then how do you know my suggestion (esp use of the cleaner) failed to be the key step in resolving?

Maybe I expressed myself badly before, but I'm just telling you my process in relation to what you advised me. Please don't take this the wrong way, I didn't mean to offend you.

I tried the options you suggested yesterday. Every time I tried an option, I checked if the problem was still there or not. Getting to the last option in the list of suggestions, even after uninstalling and installing Adobe Cloud, it didn't fix it.

Later that day I was involved in solving another problem in illustrator, the problem of links left with yellow box, I searched and found in the community that I had to install the new version of illustrator (27.0.1). It was what I did and that's when I saw that both problems had been solved.

From the process I did, my logic tells me that it was the installation of the new version, but I'm not technical enough to know exactly.

kglad · Answer

that sounds like a computer system error then. do you have that problem with any non-adobe program that can use a "save as"?

if not, you can try fixing all the adobe programs:

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

p,s, in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

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