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Participant
March 24, 2021
Question

Problème à l'installation de Photoshop

  • March 24, 2021
  • 2 replies
  • 260 views

Bonjour,

J'essaye d'installer PhotoShop mais mon installation s'arrête à 8 %, j'ai déjà désinstallé 2 fois et réinstaller, j'ai toujours le même problème, est ce que quelqu'un a déjà eu ce problème et comment l'a-t-il résolu ?

Merci d'avance

Solange

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2 replies

Peru Bob
Community Expert
Community Expert
March 25, 2021

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

Peru Bob
Community Expert
Community Expert
March 24, 2021

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.

Participant
March 25, 2021

Merci mais cela ne fonctionne toujours pas, avez vous une autre idée ?

 

Merci d'avance