Problème activation licence Photoshop Element 2024 second pc

Forum|Forum|1 year ago
September 19, 2024
3 replies
1234 views

Bonjour,
J'ai un souci avec ma licence Photoshop Element 2024.

J'ai acheté ma licence sur ADOBE et je l'utilise sur mes deux pcs. Un des pcs est tombé en panne et est irrécupérable. J'ai racheté un pc et voulu réinstaller Photoshop Element 2024 sur mon second pc et cela me dit que j'ai dépassé le nombre d'activations (on ne peut l'activer que sur deux pc) et que si je veux l'activer sur mon nouvel ordinateur je dois désactiver ma licence sur l'ancien.

Or l'ancien pc étant hors service il n'est pas possible de faire quoi que ce soit et de ce fait je n'ai aucune solution. Le service client d'ADOBE ne me proposant aucune solution pouvez-vous m'apporter votre aide si quelqu'un a vécu le même scénario ?

Merci d'avance de votre aide.

Windows

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

@Niche-Starscout , sorry that you are receiving the error that you have exceeded the amount of allowable activations. Please follow the advice offered under the section, "I received the error, "Activation limit reached," but I am sure I still have activations remaining. How can I correct any software errors and allow the computer to contact Adobe servers?," as it applies to your situation. I reviewed the copy of Photoshop Elements registered under your account, and an activation remains. Running the CC Cleaner Tool should allow the current computer to continue to use the existing activation.

Please review and bookmark the information at https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscription-adobe-desktop-applications/td-p/14804413 @Niche-Starscout for details on how to preserve and manage the activations included with your purchase.

Greg_S.

Community Expert

@Jeffrey_A_Wright, thanks for the prompt reply. But I am still a little unclear about when the offline activation will work. The link I posted and some of the others linked by you refer to legacy versions. Here we have a user with a current version of the program who has lost the ability to deactivate one of his eligible computers. Do the Help files need to be changed?

Jeffrey_A_Wright

Community Manager

You are welcome, @Greg_S.! Thanks for continuing to tag me; I will respond when I can.

The original poster hasn't lost anything; it looks like the licensing and activation data have been damaged, preventing them from contacting our servers to detect any remaining activations. Once they use the CC Cleaner tool, the damaged data will be removed, allowing the software to activate. If the software is still installed on the same computer and no major hardware changes have been implemented, it will use the existing activation.

This is the scenario I tried to cover in https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscription-adobe-desktop-applications/td-p/14804413 when recommending people use the CC Cleaner Tool.

Thanks for the feedback that this type of error can still occur with the current release of Photoshop and Premiere Elements, @Greg_S.! I appreciate it!

Greg_S.

Community Expert

As I understand it, there is a newer method to fix activation issues such as this, at least for older Elements versions. It would be odd that there is no way to fix it for the current version. I am going to ping @Jeffrey_A_Wright, an Adobe employee, to provide guidance as to what should be done in this circumstance.

Peru Bob

Community Expert

Adobe Customer Service (Support) no longer has the ability to reset activations.
The only way to deactivate is if you can open the program on the computer that you want to deactivate.