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Participant
August 27, 2020
Question

Problème d'installation

  • August 27, 2020
  • 1 reply
  • 172 views

Bonjour, Je dispose d'un sytème d'exploitation windows 8.1 et n'arrive donc pas à installer la suite Adobe car elle n'est apparemment pas compatible avec mon système d'exploitation.

J'aimerai donc pouvoir installer les anciennes versions d'Adobe (Indesign, Illustrator, Photoshop) en attendant de changer d'ordinateur et ou d'acquerir windows 10.

Ou puis-je les trouver ? Sachant que je paye mon abonnement et que je n'arrive pas à contacter Adobe.

Merci de votre aide

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1 reply

John T Smith
Community Expert
Community Expert
August 27, 2020

>can't contact Adobe

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

 

Adobe now only provides the current and ONE older version, so I don't think you will be able to use Win8

 

You need to ask Microsoft how to update your Win8 to Win10

Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find help with upgrading to Win10