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thibautb13014986
thibautb13014986
Participant
November 28, 2015
Answered

Problème installation

  • November 28, 2015
  • 1 reply
  • 147 views

Bonjour,

Je bénéficie d'un abonnement d'un an au creative cloud, j'ai entré mon code d'échange qui a été validé et il m'est impossible d'installer la suite.

Merci de traiter ma demande au plus vite.

This topic has been closed for replies.
Correct answer kglad

confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 28, 2015

confirm that your account shows the subscription(s) you expect (and that the adobe id used in the next step is the correct one) by logging in here and checking your subscription status, https://www.adobe.com/account.html

then, if it is current, sign out and then back in to your cc desktop application using the same adobe id used with the above link:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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