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michaell24875989
michaell24875989
Participant
March 6, 2018
Answered

Problems contacting Adobe support

  • March 6, 2018
  • 3 replies
  • 993 views

Why would a user be unable to contact your support team?  And if they can't be reached, the problem is most likely on your end and not the user's.  I have waited an unacceptably long time for the support team to respond, and I'm pretty sure it is not my problem your company can't respond in a timely manner.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Michaell24875989, the phone number available varies by region.  You should be seeing a phone number at Contact Customer Care which you can call.

I would recommend you use a different computer, smartphone, or tablet.  It is likely installed security software is blocking the chat experience in both Firefox and Edge.

3 replies

R
Rgraham100
Participant
March 26, 2020

I can understand your problem, I have had the same experience. I have replied to emails that are said to be undeliverable, been forwarded to this Community, and had a pop ub box appear each time asking me to to purchase the product again! I don't know what to make of this crowd.

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
March 7, 2018

Moving this query to Adobe Creative Cloud​ community.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 6, 2018

Michaell24875989, I am sorry you are unable to establish a chat session at Contact Customer Care .  I know it can be frustrating when the page does not give the expected options.  Please utilize an alternate web browser, smartphone, or tablet to begin the chat session.

michaell24875989
michaell24875989Author
Participant
March 6, 2018

Thank you for your prompt reply.  I wish your customer support team was as prompt.  I have used two different browsers (Firefox and Microsoft Edge), but the wait goes on.  Is there a phone number I can call?

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
March 7, 2018

Michaell24875989, the phone number available varies by region.  You should be seeing a phone number at Contact Customer Care which you can call.

I would recommend you use a different computer, smartphone, or tablet.  It is likely installed security software is blocking the chat experience in both Firefox and Edge.

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