Problems deactivating Lightroom 6 to allow transfer to a new system

Forum|Forum|4 years ago
August 8, 2021
1 reply
869 views

I want to move my main installation of Lightroom 6 to a new computer, both Windows 10.
I also have a copy on my Win 7 laptop.

I can’t activate the new copy because there are already two installations (old system & laptop).
I can't sign in of either system because of an 'unsupported browser or OS' issue.

I’m unable to deactivate any of the existing installations as neither offer a sign out or deactivate option. My Adobe account doesn’t detail each copy or allow me to remotely deactivate either.

What do I do ?

Activation

This topic has been closed for replies.

Correct answer John T Smith

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

John T Smith

Correct answer

Community Expert

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

P

PaulHolmanAuthor

Participating Frequently

Thanks John. Sorted after two hours on chat with agents repeatedly trying to pass it back here. Sorted quickly once I got to the correct person, but pretty grim having to spend so much time repeating teh issue to different agents until finding one that could deal with it.

Someone needs to resolve this issue as will waste a lot of support staff's time dealing with people that want to move copies, not to mention the further annoyance with Adobe for making it so difficult.

John T Smith

Community Expert

This is a public forum, so nobody here can resolve anything... and the few Adobe employees who read/post here have stated in the past that the support operation is completely separate from this forum system

Send a letter to Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

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