Problems deactivating Lightroom 6 to allow transfer to a new system

Forum|Forum|4 years ago
August 8, 2021
1 reply
849 views

I want to move my main installation of Lightroom 6 to a new computer, both Windows 10.
I also have a copy on my Win 7 laptop.

I can’t activate the new copy because there are already two installations (old system & laptop).
I can't sign in of either system because of an 'unsupported browser or OS' issue.

I’m unable to deactivate any of the existing installations as neither offer a sign out or deactivate option. My Adobe account doesn’t detail each copy or allow me to remotely deactivate either.

What do I do ?

Activation

This topic has been closed for replies.

Correct answer John T Smith

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

John T Smith

Correct answer

Community Expert

When you can't deactivate a serial number
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

P

PaulHolmanAuthor

Participating Frequently

Thanks John. Sorted after two hours on chat with agents repeatedly trying to pass it back here. Sorted quickly once I got to the correct person, but pretty grim having to spend so much time repeating teh issue to different agents until finding one that could deal with it.

Someone needs to resolve this issue as will waste a lot of support staff's time dealing with people that want to move copies, not to mention the further annoyance with Adobe for making it so difficult.

P

PaulHolmanAuthor

Participating Frequently

>shame Adobe don't see the same value in legacy support.

When a new program version is issued, be that an old CS6 program or a new subscription program, Adobe stops updating the old version... be that with new features or to run on new operating systems

When Apple issued new operating systems (as Nancy said) CS6 stopped working... the same for older subscription programs

Anyone who wants to continue to use an old program is simply going to have to stay with an old operating system... this is due to what Apple (and to some extent Microsoft) did, not Adobe

I don't expect updates or upgrades on out dated software, but I DO expect them to ensure that the programs I bought can still be used on the systems they were designed for.
Some of us have invested heavily in Adobe products expecting them to be usable for the life of the OSs they were designed for.

Adobe said that Lightroom would continue to be available on a perpetual licence basis, then they U turned and broke that comitment. Those failures of promise give potential customers no suggestion that any offers made now for the future will be honoured.

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