Skip to main content
Participant
March 4, 2021
Question

Problems downloading any adobe app

  • March 4, 2021
  • 1 reply
  • 129 views

I am trying to download photoshop through the account provided by AUT but when I open the download on my Mac it says 'sorry installation failed, installation on case-sensitive volumes is not supported. Please choose a different volume for installation. (Error code: 22). I have had photoshop on my Mac before with no problems. Please help someone

This topic has been closed for replies.

1 reply

Community Expert
March 4, 2021

The issue is exactly as specified in the error message. Unfortunately, CC apps can't be installed on a case-sensitive drive, you will have to format your MAC to resolve this issue. See the following link for more details 

https://helpx.adobe.com/creative-suite/kb/error-case-sensitive-drives-supported.html

-Manan

-Manan