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A
Anthony Peterson67654323
Participant
July 22, 2013
Question

Problems downloading creative cloud

  • July 22, 2013
  • 2 replies
  • 999 views

Just bought a brand new powerbook, proper specs, still having problems downloading and installing creative cloud. Any way of using a simple downloader to access all the software i have bought?

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 22, 2013

Also Anthony which Adobe software or service are you referring too?

Sumit Singh7733893
Sumit Singh7733893
Participating Frequently
July 22, 2013

From where you are trying? What Operating System.

Any specific error message while downloading.

A
Anthony Peterson67654323Author
Participant
July 23, 2013

Hardware Overview:

  Model Name: MacBook Pro

  Model Identifier: MacBookPro10,1

  Processor Name: Intel Core i7

  Processor Speed: 2.4 GHz

  Number of Processors: 1

  Total Number of Cores: 4

  L2 Cache (per Core): 256 KB

  L3 Cache: 6 MB

  Memory: 16 GB

  Boot ROM Version: MBP101.00EE.B03

  SMC Version (system): 2.3f35

  Serial Number (system): C02L306FFFT3

  Hardware UUID: BA813AA1-8451-5E5C-AD31-939BEBF6F184

System Software Overview:

  System Version: OS X 10.8.3 (12D78)

  Kernel Version: Darwin 12.3.0

  Boot Volume: Macintosh HD

  Boot Mode: Normal

  Computer Name: Anthony’s MacBook Pro

  User Name: Anthony Peterson (anthonypetersonpowerbook)

  Secure Virtual Memory: Enabled

  Time since boot: 12:38

A
Anthony Peterson67654323Author
Participant
July 23, 2013

Im logging in from Australia, trying to download Adobe Premiere Pro (but I've purchased the entire Creative Cloud). The only thing I can think of that may be causing the problem is: About four months ago I tried downloading a trial version of Adobe Premiere ON ANOTHER MAC LAPTOP using the same Adobe username and login I am now using. Since then I purchased a much better powerbook (just a few days ago actually) and paid by monthly subscription but still can't download Premiere. I haven't tried downloading any other software yet (e.g. After Effects).

i dont get any error messages when I run the installer, just the creative cloud window with a circular whirling thingo that looks like it is thinking or downloading at very slow speed perhaps? It's been like that all night, and overnight, even after mutliple restarts etc.

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