Problems downloading creative cloud

if @Jeffrey_A_Wright's post doesn't help, use the links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

if you have a problem, use a different non-opera updated browser

Shenna-lynn, I am sorry you are able to use your new individual Creative Cloud membership. The screenshot seems to indicate that you are blocked from accessing Adobe services. Are you using your new membership on a computer or network managed by an organization, if so then they may be blocking you from accessing our servers.

If this is your personal computer, and you manage the network yourself, then see https://adobe.ly/3QyZybI for several solutions that can help you fix the connection error and allow your new active membership to be seen by the computer. ^JW