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Participant
December 4, 2013
Answered

Problems downloading/installing Acrobat from the app manager

  • December 4, 2013
  • 1 reply
  • 439 views

I am getting the following message when attempting to download Acrobat. I do not know why it's no longer installed on my computer, nor why this message pops up:

Adobe Genuine Software Validation Failure. The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit.

How can this be? I am attempting to install software directly through Adobe- how can it be counterfeit. Any suggested solutions welcome.

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1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 4, 2013
RT_MDEAuthor
Participant
December 4, 2013

Thank you! I will try this.

kglad
Community Expert
Community Expert
December 4, 2013

you're welcome.