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JBerger
Inspiring
September 21, 2012
Answered

Problems Installing Acrobat X Pro (CS6 Design Premium) on Win7

  • September 21, 2012
  • 1 reply
  • 1104 views

I have searched these forums and have tried several "fixes" that have been suggested and still cannot seem to get this program installed. I was upgrading from CS5 with Acrobat 9. I uninstalled Acrobat 9 already. The folder "Config.Msi" keeps reverting back to being locked with no permission to access, which I think might be part of the problem.  All help is appreciated!

Here is the error page:

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DS013, DW066 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s), 4 warning(s)

WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.

WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1

WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

ERROR: Error 1310.Error writing to file: C:\Config.Msi\36ffc.rbf.   Verify that you have access to that directory.

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1310.Error writing to file: C:\Config.Msi\36ffc.rbf.   Verify that you have access to that directory.

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Acrobat Professional: Install failed

-------------------------------------------------------------------------------------

    This topic has been closed for replies.
    Correct answer JBerger

    I was able to rectify my problems through tech support.  They had me run Acrobat Cleaner to remove all of Acrobat 9, then install using the AcroPro.exe from the DVD instead of the autorun when you put the disc in. Thanks. 

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    September 21, 2012

    Is your computer in a managed environment?  Are you taking any action prior to the C:\Config.Msi\ reverting to not being able to be written too?

    J
    JBergerAuthorCorrect answer
    Inspiring
    September 21, 2012

    I was able to rectify my problems through tech support.  They had me run Acrobat Cleaner to remove all of Acrobat 9, then install using the AcroPro.exe from the DVD instead of the autorun when you put the disc in. Thanks. 

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    September 21, 2012

    Excellent thanks for the update JBerger!

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