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June 17, 2014
Question

Problems Installing Adobe Acrobat XI Pro via CreativeCloud on Windows 7

  • June 17, 2014
  • 1 reply
  • 845 views

The following error is from trying to install Acrobat XI pro. Everything else has installed (7 separate software bundles, from InDesign to Edge Reflow) and updated correctly.

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR:

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------

ERROR: Install MSI payload failed with error: 1601 - The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

MSI Error message:

ERROR: Third party payload installer AcroPro.msi failed with exit code: 1601

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    1 reply

    Jeffrey_A_Wright
    Legend
    June 17, 2014

    BoyBartely it looks like your installation of the Windows Installer Service is not correctly installed.  You may want to try the steps listed in Error -1601 Windows Installer service could not be accessed.