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A
ad_astra_br
Participant
December 8, 2011
Answered

Problems installing Adobe Premeiere Elements 10 on iMac OS X 10.7

  • December 8, 2011
  • 2 replies
  • 1670 views

Hello,

I've been trying to install Premeire Elements 10 on my iMac (OS X 10.7) for the last few hours.

Unfortunately I keep always getting an error message and the installation is aborted after 37% with the following error message:

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 7 error(s), 8 warning(s)

WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

WARNING: DW034: Warning: {52411D2C-81DD-442F-81C7-D867F6D73491} Photoshop Camera Raw for Elements 10 6.4.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------

ERROR: DW006: Apple Package failed to install successfully.

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW034: Warning: {52411D2C-81DD-442F-81C7-D867F6D73491} Photoshop Camera Raw for Elements 10 6.4.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.

WARNING: DW036: Payload cannot be installed due to dependent operation failure

WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Smartsound3: Install failed

ERROR: DW050:  - Adobe Premiere Elements 10_LangPackde_DE: Install failed

ERROR: DW050:  - Smartsound1: Install failed

ERROR: DW050:  - Adobe Premiere Elements 10: Failed due to Language Pack installation failure

ERROR: DW050:  - Smartsound2: Install failed

-------------------------------------------------------------------------------------

I have already tried installation from DVD; I've downloaded and tried to install the trial from the Adobe site: no success.

I have reinstalled OS X: still no success.

Does anyone have an idea what I can do to get the program to work?

Photoshop Elements 10 has been installed successfully by the way. Adobe Air has been updated to the newest version.

Thanks in advance for your help.

This topic has been closed for replies.
Correct answer Gautham_K

Hi,

Please follow the steps in the below mentioned link and you should be able to Install Premiere elements 10 on yur iMAC:

http://kb2.adobe.com/cps/925/cpsid_92579.html

Thanks

2 replies

K
Karan_S_
Participant
December 11, 2011

The installation issue is not the major deal here, because it can be resolved easily by applying any of the steps given in the kb, but iff you recall, the log also contains the following error :

ERROR: DW050: - Adobe Premiere Elements 10_LangPackde_EN: Install failed

ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure

Even after installing the software succesfully, you may be able to launch the editor succesfully, but  try launching Elements Organizer, and then you will see why I have specifically mentioned the language errors above.

I have applied many troubleshooting steps, like launching from the root account, or clean installation, but not to avail.

I am not asking for assistance, instead providing you information about the failure.

A
AdityaVikram
Participant
December 16, 2011

Hi Karan,

You query can be answered in 2 parts.

1) Error in the installation log - This should appear before applying the fix. After applying the fix(using dmg) or changing the system date, this log should not come. In case it still does, please let us know.

2) EO Issue -  This issue is unrelated to the installation problem(including Language pack failures) and its fix. Restarting the machine should this issue. Please let us know if it still persists.  As per our observation, It appears only on a small fraction of machines.

Just to reiterate these 2 issues are separate and installer fix has nothing to do with the EO issue. For the EO just try restarting your machine and things should work fine.

Thanks,

Aditya

Gautham_K
Gautham_KCorrect answer
Participating Frequently
December 8, 2011

Hi,

Please follow the steps in the below mentioned link and you should be able to Install Premiere elements 10 on yur iMAC:

http://kb2.adobe.com/cps/925/cpsid_92579.html

Thanks

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