Problems installing Creative Suite 6 on new MacBook Pro

Question

Hi all,I hope you can help me!My laptop (2011 MacBook Pro) died last week and is beyond repair so I've had to purchase a new MacBook Pro. I've slowly begun to reinstall my programs, one of which is the Adobe Creative Suite 6, which I have a serial number for and everything, it's not a bootleg. I obviously installed this on my old computer ages ago when I bought it, I think around 2014. I've used it and loved it and don't really like the CC.Anyway, so I logged on to my purchases in the Adobe my account section and downloaded CS6 again. The download goes fine and then an error pops up when I click 'Install' - it says "We've encountered the following issues. Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem."What?? The download worked fine on my old machine, and I can't seem to find this thing it suggests to download. I thought this purchase would be a lifelong warranty etc - what do I do here? I'm on a few work deadlines (I'm a designer) so this is really inconvenient. Any help would be seriously appreciated!!Thank you!!

John T Smith · Accepted Answer

CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan or later operating systems-which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates-Apple did not maintain backward compatibility with old programs in El Capitan or Sierra--Adobe has a workaround to Apple's problem of not maintaining backward compatibility--READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required--Also read for more information https://forums.adobe.com/thread/2458382--and https://helpx.adobe.com/x-productkb/global/install-or-run-applications-new.htmlOwners of old programs simply have problems with new Mac operating systems... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

Nancy OShea · Answer

sabrinas506099 wrote
I thought this purchase would be a lifelong warranty...

There is no such thing as a lifetime warranty. Creative Suite support ended in early 2017 when Adobe stopped selling it.

Adobe Support Policies: Supported Product Versions

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded