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22heidi
Participating Frequently
December 21, 2012
Answered

Problems installing CS6 - "installer failed to initialize. Please download Adobe Support Adisor" Ado

  • December 21, 2012
  • 3 replies
  • 41850 views

"installer failed to initialize. Please download Adobe Support Adisor"

I downloaded Advisor and ran it but it found nothing wrong.

Any ideas why it won't install?

    This topic has been closed for replies.
    Correct answer Camry-RAV4

    Yes, this definitely works!  I was updating from old mac to new on sierra 10.12.5 and it wouldn't work from original disk (2012).  Downloaded dmg of Jan 2017 version of CS6 from Adobe (Download Adobe Creative Suite 6 applications ), and followed these instructions and it worked with no problems.  Hooray!  Doesn't it bother you the many apps will work on older or newer systems, but the creators won't tweak the installers to allow it? Adobe should have this solution pasted right next to the download.

    3 replies

    C
    Camry-RAV4Correct answer
    Participant
    July 18, 2017

    Yes, this definitely works!  I was updating from old mac to new on sierra 10.12.5 and it wouldn't work from original disk (2012).  Downloaded dmg of Jan 2017 version of CS6 from Adobe (Download Adobe Creative Suite 6 applications ), and followed these instructions and it worked with no problems.  Hooray!  Doesn't it bother you the many apps will work on older or newer systems, but the creators won't tweak the installers to allow it? Adobe should have this solution pasted right next to the download.

    2
    22heidiAuthor
    Participating Frequently
    December 26, 2012

    There were not any logs pertaining to Creative suite 6 only for muse and cs3.

    Any suggestions on installing? I'm running 10.6.8

    My system is:

    Model Name:iMac
      Model Identifier:iMac9,1
      Processor Name:Intel Core 2 Duo
      Processor Speed:2.66 GHz
      Number Of Processors:1
      Total Number Of Cores:2
      L2 Cache:6 MB
      Memory:4 GB
      Bus Speed:1.07 GHz
      Boot ROM Version:IM91.008D.B08
      SMC Version (system):1.45f0
      Serial Number (system):QP93000V0TJ
      Hardware UUID:30E49143-FEE1-54B3-9659-6D7277B318E8
    JairajMike
    JairajMike
    Participating Frequently
    December 26, 2012

    Hi Heidi,

        Sorry for the inconvenience. The first troubleshooting for this error is to update the Adobe Application Manager. Please install the latest version of Adobe Application manager from the below link and try to start the installation.

    http://www.adobe.com/applicationmanagerpatch/index.html

    Revert back if you are getting the same error.

    Regards,

    Jairaj

      2
      22heidiAuthor
      Participating Frequently
      December 26, 2012

      I actually tried this earlier but it does not have the master collection as an option.

      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      December 21, 2012

      It may not have detected the error.  You can review your installation logs manually by following the process listed at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

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