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Carlo_69
Carlo_69
Participant
June 30, 2017
Answered

Problems installing Photoshop cc 2017

  • June 30, 2017
  • 1 reply
  • 595 views

Hi all,

I would appreciate your help. I just recently subscribed an downloaded several Adobe programs (LR, Pr, Ae, Br and Photoshop). All worked fine but I realised I downloaded the English versions although I wanted to have the German language versions. So I re-installed everything and except for Ps all programs work.

When I go to the App tab on Creative Cloud I see Ps with the "INSTALL" button next to it. Now when I hit it, it moves up to the top of the list, the button shows download in progress 0% and then suddenly switches to 99% and the "OPEN" button appears. But bevor I can even press it, Ps moves down again in the list an the "INSTALL" button re-appears,,,

Can anybody help me. I really need Ps urgently! What can the problem be?

Thank you so much!

Andy

This topic has been closed for replies.
Correct answer kglad

Thx for the links... worked fine with all the other Apps.

Not with Photoshop. Now the problem might be that I was stupid enough to "drag the app files and folders to the Trash or Recycle Bin, as they will not uninstall properly." 

That i did once, before I even wrote down my problem here in the community. And indeed I got an error message, that the un-install process contains errors.

What can I do, to get rid of all faults here? Hope I don't need to setup my whole notebook!

Thx again for feedback!


using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 30, 2017

quit your desktop app by clicking the gear icon>quit

Remove the OPM.db file.

    Mac OS: Locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

    Windows: Locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

restart your cc desktop app

retry downloading

Carlo_69
Carlo_69Author
Participant
June 30, 2017

Hi glad,

Thanks you for the quick reply. I tried to find that file . without success. I also tried to unhide the Library folder by using the command which I was supposed to type into Termina.

No success.... by the way, I use an Mid 2012 MacBookPro with OS El Capitain 10.11.6

Can you give me further details which steps to follow? Unfortunately i am not such a hardcore user... :-(

Thx

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 30, 2017

the link to unhide files/folders was given above, but here it is again https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

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