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Graham R Gibbs
Graham R Gibbs
Participating Frequently
June 20, 2015
Answered

Problems re-installing CS5 in Yosemite 10.10.3

  • June 20, 2015
  • 1 reply
  • 676 views

Following the abject failure of Migration Assistant on my new Mac to migrate my software from Mavericks on a SATA SSD on an old Mac Pro to Yosemite on my new Mac Pro (2013). I deleted the old, non-functional installations and tried to re-install from the install file I had obtained a couple of years ago (and which I had used successfully to install CS5 on Mavericks.

In the meantime I had downloaded and installed the Java for OS X 2014-001 files - and rebooted.

The CS5 installer went 99% through the install and then asked me to quit some software. I quit e.g. Firefox and Safari, but there were two other processes (Safari notification processes not Safari itself) that I could not quit from. So I stopped the install.

It told me it had installed all programs but AI. So I then tried to run PS.

This showed a dialog telling me it needed Adobe Installation Manager but that was missing or damaged and i should install a copy from the Adobe website.

So I downloaded it and tried to install but then I got the message telling me download Adobe Support Advisor. But when I went to the URL advertised for this, I find ASA has been discontinued.

So I am totally stuck.

I have tried to close the notification processes by turning off Safari notifications, but even after rebooting there is still one Safari notification process running.

How do I get the CS5 installer to work to 100% completion?

This topic has been closed for replies.
Correct answer Govardhan.V

Just discovered that I can quit a process. There is a x button in Activity Monitor and I managed to quit the offending process and hence finish the re-install of CS5. I did this by deleting all the Adobe files in the Applications folder and in the Utilities folder, then installing the Application Manager and then CS5. However, I still can't use the applications. Each one I start asks again for the installation number I used in the installation and then (after showing it is a valid number) asks me to accept te T&C and then asks for the number again and again and again. Could it be that I now have too many installed copies of the software? I still have it on my old machine working with Mavericks. And I'm not deleting them till I know I've got it working under Yosemite.


The Safari processes might be running in the background ,.

Please refer below link and check :

https://helpx.adobe.com/acrobat/kb/install-prompt-close-safarinotificati.html

1 reply

Govardhan.V
Govardhan.V
Participating Frequently
June 20, 2015

Please refer below link :

Why does it keep saying 'Adobe Application Manager is needed to resolve this problem'?

Graham R Gibbs
Graham R GibbsAuthor
Participating Frequently
June 20, 2015

Sorry, my mistake, I meant Adobe Application Manager (not Installation manager ). So, I've already done that. I've now tried deleting the folder in Utilities before installing AAM and this time it installed OK. But when I retried installing CS5 from a new download from the Web (actually I think it was the same as the one I already had - same title etc) I still got stuck at the same error. The install stopped at 99% and asked me to quit a process called SafariCloudHist which I can't seem to eliminate (even if I don't run Safari after a reboot - and I've already turned off Safari notifications which got rid of the other offending process) and of course I don't have any way of stopping that process.

Graham R Gibbs
Graham R GibbsAuthor
Participating Frequently
June 20, 2015

Just discovered that I can quit a process. There is a x button in Activity Monitor and I managed to quit the offending process and hence finish the re-install of CS5. I did this by deleting all the Adobe files in the Applications folder and in the Utilities folder, then installing the Application Manager and then CS5. However, I still can't use the applications. Each one I start asks again for the installation number I used in the installation and then (after showing it is a valid number) asks me to accept te T&C and then asks for the number again and again and again. Could it be that I now have too many installed copies of the software? I still have it on my old machine working with Mavericks. And I'm not deleting them till I know I've got it working under Yosemite.

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