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Question

Problems starting LR CC and PS CC

Forum|Forum|11 years ago
May 27, 2015
1 reply
287 views

I have a new CC Photo subscription. LR and PS appear to install OK. When attempting to open LR I get the message "Unexpected error opening catalog". Catalog opens fine in LR5.7. PS reports problem with DDRAW.dll and stops. Spent frustrating 2 hours with call centre. Did virtually nothing I hadn't tried already and nearly deleted my main catalog.

I (and call centre) tried uninstalling and re-installing, but no success. Cannot change LR catalog or create a new one.

Desktop computer with Windows 8.1. Can anybody help?

Creative Cloud

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Community Expert

Community Expert

reset your preferences -

acrobat: http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w.html

adobe media encoder: https://forums.adobe.com/thread/1713540

after effects: http://helpx.adobe.com/after-effects/using/preferences.html

dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html

flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html

indesign: https://forums.adobe.com/thread/526990

lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html

muse (mac): https://forums.adobe.com/thread/1246022?tstart=0

photoshop: https://forums.adobe.com/thread/375776

photoshop elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html, http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_preferences_file.htm

premiere elements: https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

if that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall

torggler3Author

Participating Frequently

Thanks for your reply. I can't reset preferences in Lightroom CC as I can't open it. I can't get further than the error messages I posted. Do you mean that I should reset the preferences in LR 5.7? Similarlly for Photoshop.

Bob Harris

Community Expert

Community Expert

Restore preferences to default settings

Navigate to the following location:

Mac OS
/Users/[user name]/Library/Preferences/

Windows 7 and 8
Users\[user name]\AppData\Roaming\Adobe\Lightroom\Preferences\
Drag the following file to the Recycle Bin (Windows) or to the Trash (Mac OS):

Mac OS
com.adobe.Lightroom6.plist

Windows
Lightroom 6 Preferences.agprefs