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Geroo
Geroo
Participant
October 28, 2019
Question

Problems synchronizing libraries on creative cloud desktop

  • October 28, 2019
  • 1 reply
  • 590 views

Hello,
Since the update of Creative Cloud in Creative Cloud Desktop libraries do not synchronize, finally it syncronize randomly and it prevents me from working and takes the load processor.
I tried all the solutions proposed by Adobe (AdobeCreativeCloudCleanerTool.exe, Creative Cloud Uninstaller.exe) but nothing changes and I saw that I was not the only one, the old version worked perfectly.
OS Windows Pro version 1903 (operating system version 18362.449)
Creative Cloud V5.0
AMD Rysen 3 3200G with Vega Graphics 8
MSI B450M-A PRO MAX motherboard.
Thank you for giving me a solution

This topic has been closed for replies.

1 reply

A
Adobe Employee
adchawla81
Adobe Employee
October 28, 2019

Hi Everyone,

Sorry for the inconvenience. We have pushed an update, which will fix the issue. In case your system has not got the update and the problem persists, just sign-out and sign-in back in Adobe Creative Cloud Desktop App. This will force the update.

Thanks

A
Adobe Employee
adchawla81
Adobe Employee
October 29, 2019

Hi Gerro,

Checking back to know whether the problem is resolved or not?

Thanks

Geroo
GerooAuthor
Participant
October 30, 2019

Hello, My problem is solved, everything works perfectly. Thank you for your speed of resolution of my problem. cordially

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