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Volker Kaiser
Participant
March 18, 2017
Answered

Problems with activation of bought products

  • March 18, 2017
  • 1 reply
  • 150 views

Hello together,

I bought Photoshop Elements 15 and Photoshop Premiere Elements 15.
By installing and activating the serial number (told me via Mail from Adobe) I got the message that the numbers couldn't be checked by Adobe.

So the installation process couldn't be successful.What can I do?

Volker Kaiser

    This topic has been closed for replies.
    Correct answer kglad

    confirm that you can connect to the secure adobe servers.

    for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 18, 2017

    confirm that you can connect to the secure adobe servers.

    for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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