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andy-mrio
andy-mrio
Inspiring
June 28, 2013
Answered

Problems with Creative Cloud (apps not starting)

  • June 28, 2013
  • 21 replies
  • 92585 views

Hi,

I have 2 major issues with CC. I am on mac Osx Lion (10.7.5)

1) Illustrator CC doesn't start anymore. It worked perfectly until yesterday. When I turned on my workstation today and tried to run the application, it hangs on the splash screen on "initializing".

Tried to delete preferences folder, reboot, repair permissions etc... nothing.

Then I thought, maybe I can try to reinstall..and here comes problem

2) Creative Cloud app doesn't start anymore. Until yesterday it started at startup, but after some time disappeared from the top bar. Checking in activity monitor the app is running, but I can't see/access it anywhere. Now, even if I try to manually start the app, nothing is happening (in activity monitor the app is displayed as "running").

Adobe support told me to call later because dedicated application support is needed and now they are not available, I think here I can find better help.

Thanks.

Edit: CC app will start, but not always. On the last 4 reboots it started at login just 1 time.

    This topic has been closed for replies.
    Correct answer andy-mrio

    Thanks,

    but no Antivirus, no Firewall are active.

    I just found another thread that explained where the prefs file are in osx (user/library/Preferences/Adobe Illustrator 17), I deleted and restarted. Now Illustrator starts but takes a couple of minutes, and runs only if no other adobe app is started before Illustrator CC.


    Seems that deleting the preference folder (in osx it's in "user/library/Preferences/Adobe Illustrator 17 Settings") got me back on track.
    Now Illustrator is launching correctly. I did also a system cleanup (permissions, caches etc...) and rebooted.

    Creative cloud desktop is working correctly after reinstalling.

    21 replies

    Show previous replies
    andy-mrio
    andy-mrioAuthor
    Inspiring
    July 1, 2013

    UPDATE:

    After a phone call with support, as suggested I uninstalled/reinstalled Creative Cloud Desktop and Illustrator CC, but the problem is still there. Illustrator sometimes will start, but after several minutes of splash screen and spinning wheel and if no other adobe app is running. Other apps (daily use) like Photoshop, After Effects, Premiere, Speedgrade, Media encoder, are working correctly.

      G
      GaudiumMagnum
      Known Participant
      July 1, 2013

      I have a similar problem with Photoshop.
      Maybe your firewall is blocking outcoming traffic from Illustrator?
      If you have any, try to disable antivirus or firewall, and make a test.

      andy-mrio
      andy-mrioAuthor
      Inspiring
      July 1, 2013

      Thanks,

      but no Antivirus, no Firewall are active.

      I just found another thread that explained where the prefs file are in osx (user/library/Preferences/Adobe Illustrator 17), I deleted and restarted. Now Illustrator starts but takes a couple of minutes, and runs only if no other adobe app is started before Illustrator CC.

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