Problems with downloading creative cloud

Question

I installed creative cloud on my own Mac and all worked/is working fine. But it is said that its possible to download it on two computers and that is not working. I have to write a serialnumber which I cant find anywhere (yes I have checked everywhere I can). Does anyone know what I can do?

Kanikas · Accepted Answer

Hi,You don't need a serial number for creative cloud . In case you are getting an error for trial Refer:-First, sign out and then back in to Creative Cloud, using the same adobe id used to pay for your subscription,https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html Then, if you launch any CC 2015 product and the pop up still shows a Trial message window, please see this link for resolution:https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

Del Z · Answer

Hi Torine,You are correct that the software can be installed on two computers, so long as you are only using the apps on one at a time. As kanikas100 says, you do not need a serial number for Creative Cloud. If you are still having difficulties, you may want to follow the steps in this document: Adobe Creative Cloud app asks for serial number‌.Best,Del

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