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subotai33
Participant
September 19, 2018
Answered

Problems with Installation of Lightroom 6

  • September 19, 2018
  • 1 reply
  • 382 views

I purchased Lightroom 6 for my Windows 10 x64 system.

When  I try to install it the installer stops its work pretty shortly and I get the message that the installer

couldn't be initialised and I should get the Adobe Support Advisor.I found that thing on one website but the installation of it wasn't possible.

I downloaded the Adobe Cleaner tool and unsinstalled evyrthing which I had on my PC,even Flash.

Installation of Lightroom 6 wasn't possible though. I started windows in safe mode and tried it there,without success.

I copied the files of the DVD into a folder and tried to install it from there,without success.

Now I'm running out of options.

Is there anything else to do ?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Subotai33, sorry that you continue to face errors while installing Lightroom 6 on Windows 10.  I am sure this can be a frustrating situation.  What other Adobe software did you previously have installed on the computer?  Did you remove Flash Player or Flash Professional?

As a next step, please check the install logs for any possible errors. Details on how to locate the install logs can be found at Installation error codes, exit codes, and error messages | Photoshop Elements, Premiere Elements .  If you can please post any specific errors, you discover to this discussion.

If you do not discover any errors, then please see Troubleshoot Adobe Lightroom problems, issues, or bugs for additional steps that can be taken to resolve Lightroom 6 installation errors.

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
September 19, 2018

Subotai33, sorry that you continue to face errors while installing Lightroom 6 on Windows 10.  I am sure this can be a frustrating situation.  What other Adobe software did you previously have installed on the computer?  Did you remove Flash Player or Flash Professional?

As a next step, please check the install logs for any possible errors. Details on how to locate the install logs can be found at Installation error codes, exit codes, and error messages | Photoshop Elements, Premiere Elements .  If you can please post any specific errors, you discover to this discussion.

If you do not discover any errors, then please see Troubleshoot Adobe Lightroom problems, issues, or bugs for additional steps that can be taken to resolve Lightroom 6 installation errors.

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