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Participant
May 22, 2020
Question

Problems with installing photoshop and creative cloud

  • May 22, 2020
  • 2 replies
  • 814 views

I am on windows 7 trying to install the most recent version of photoshop. Originally I was getting a missing file error, after scrolling through here a bit I was told to uninstall all adobe softwares and creative cloud, and then reinstall. I uninstalled everything and when I tried to reinstall creative cloud I got a message prompting me to sign in. I signed in and I was taken back to the installer. The installer told me to sign in and that after I did so it would automatically continue. But it doesn't continue it is stuck on that page. The exact same issue I get when I try to install photoshop. 

I have tried restarting my computer, I have tried signing out before the prompt, I have tried using the cleaner for adobe. I've been trying to get photoshop installed for weeks now.

please help

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2 replies

John Waller
Community Expert
Community Expert
May 24, 2020

>>>I am on windows 7

 

Is that Windows 7 SP1 64 bit?

Akash Sharma
Legend
May 24, 2020

Moving to Get-Started