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Derrick2014
Participant
February 12, 2014
Answered

Problems with Lightroom 5 serial number

  • February 12, 2014
  • 2 replies
  • 10948 views

Desperation setting in. Have been round and round this site, followed all the helpful advice but still receive message that my serial number is invalid. However I bought and paid for the software yesterday and received confirmation emails and serial number and I have a version of Lightroom 5 downloaded and working on my laptop. So why is it a trial only when Adobe has taken my money?

And there was me thinking it was quite a straightforward process - perhaps I should stick to Photoshop CS5.!!!!

This topic has been closed for replies.
Correct answer Ani*Adobe

Hi Derrick2014.

The order for Adobe Lightroom 5 has been completed and the serial number should be in your account.

See - http://helpx.adobe.com/x-productkb/global/find-serial-number.html#adobeproductdownload

You may also contact support at http://adobe.ly/yxj0t6

^Ani

2 replies

Ani*Adobe
Ani*AdobeCorrect answer
Inspiring
February 12, 2014

Hi Derrick2014.

The order for Adobe Lightroom 5 has been completed and the serial number should be in your account.

See - http://helpx.adobe.com/x-productkb/global/find-serial-number.html#adobeproductdownload

You may also contact support at http://adobe.ly/yxj0t6

^Ani

Ned Murphy
Ned Murphy
Legend
February 12, 2014

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.


Here is a link to a page with options to help make contact:


http://www.adobe.com/support/download-install/supportinfo/

    E
    Eric_B__Beadel
    Participant
    May 8, 2014

    Thanks for everyones help. I did just that and contacted Support and it was resolved. :-)

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