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willy hajli
willy hajli
Participant
April 3, 2018
Answered

Problems with my cancelation - Adobe tries very hard to mess you up!!

  • April 3, 2018
  • 1 reply
  • 1064 views

We all have seen a LOT of discussion about how imposible it is to cancel plans or subscription of Adobe, but you will never be prepared for it unitl you really have to do it. You are going to be frustrated. You are going to understand how horrible it is this company. We all love their products, but the way that people are running this business is awful. Im trying to cancel one of my memberships and it is just made to be imposible. Im felling that I am in that movie Groundhog Day. The steps that you have to go, keeps taking you to the same place. NOWHERE!

The auto renewal plan seems to be a scam. Really.

Adobe, please, I want to cancel my monthly Creative Cloud Membership. And i want my refund since im still on my 14 days right of cancelation.

Please, stop doing this!

    This topic has been closed for replies.
    Correct answer thatsmauri

    Hi willyh52608510,

    you should be able to cancel your current membership on your own in your Account.

    Under "Plans & Products", click on "Manage plan". Once you're there, watch out for a "Cancel plan" link under the
    "Plan details" area. If there's no such option for you, then please contact the Adobe Customer Care Team. As this
    is mainly a user-to-user forum, contacting them is probably the fastest way to get actual assistance on this.

    Should you have no luck in any way, please respond here again and I will try to get a Staff member on your case.

    Kind Regards,
    Maurice

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 3, 2018

    https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

    if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

      willy hajli
      willy hajliAuthor
      Participant
      April 3, 2018

      Come on man, this is no baby thing. Do you really think that sending me a link of Adobe will help me cancelling?

        thatsmauri
        Community Expert
        thatsmauriCommunity ExpertCorrect answer
        Community Expert
        April 3, 2018

        Hi willyh52608510,

        you should be able to cancel your current membership on your own in your Account.

        Under "Plans & Products", click on "Manage plan". Once you're there, watch out for a "Cancel plan" link under the
        "Plan details" area. If there's no such option for you, then please contact the Adobe Customer Care Team. As this
        is mainly a user-to-user forum, contacting them is probably the fastest way to get actual assistance on this.

        Should you have no luck in any way, please respond here again and I will try to get a Staff member on your case.

        Kind Regards,
        Maurice

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