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Brandon_partain
Participant
January 28, 2020
Question

Problems with paying for Adobe Illustrator

  • January 28, 2020
  • 2 replies
  • 264 views

Long story short, I am a student who is trying to purchase Adobe illustrator for one of my classes and keep having the same issue again and again. The issue seems to be right after I enter my school info which it goes back to the payment option screen even though I already entered my card info. I have tried all types of browsers, and tried using different computers but I still keep having the same problem. What should I do and is there anything I can do? I really need this program for my class and don't want to fail because of this issue!! Please help!!

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2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 28, 2020

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
January 28, 2020

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

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