Problems with purchasing photography plan

Question

I have been trying to purchase the photography plan (20GB) for over an hour now, without any success, and I fail to find support information about the payment form.

I have tried credit card and direct debit methods, but when I click on "Place secure order" (or the corresponding text in my language, German), nothing happens. I have tried this with two different browsers, too.

I don't know what the problem is. There is no indication whether and which mandatory data is missing in the form, and the form seems somewhat messy altogether.

Also, when I type my surname in the credit card area, a black dot appears under it, and I just wonder what that is about.

The payment form appears - sorry - quite messy and unprofessional in general and I am quite surprised and frustrated.

Is there any other way to make my purchase online?

John T Smith · Accepted Answer

I have read that it will take as much as 24 hours for a purchase to show in your Adobe account after purchase

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

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If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

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If no

This is a public forum, not Adobe support... you need Adobe staff to help

Adobe contact information - https://helpx.adobe.com/contact/support.html

Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

padraigw509428 · Answer

You're lucky, I just purchased the photography plan a little over an hour ago and have no photoshop or lightroom apps. an hour on support chat and still no apps. not a good start. thinking about cancelling already and haven't even had a chance to use the damn thing.

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