Problems with switching computers

Question

I had installed Adobe Master Collection CS6 through my University's partnership, so it was downloaded onto my old machine. That machine's hard drive has failed, but I managed to transfer my data to a new machine before that happened. I'm currently on a Macbook Pro 2.53 GHz Intel Core 2 Duo OSX 10.9.3. When I try to start Adobe on my new machine I get the error message "Adobe Photoshop CSC cannot be opened because of a problem." When I try to uninstall I get another error message saying that "Your uninstallation encountered errors" and gives me an error summary. When I try to open the error summary it just takes me to a creative cloud page rather than telling me what's going on.

What can I do? I need Photoshop for my business and I can't get it uninstalled to try again. Plus, I need to figure out how to deactivate my old computer so that I can use my serial code on the new one. Help!

Jeffrey_A_Wright · Answer

Zmg90 this often occurs when an installation is copied from one computer to the other. Please run all available uninstallers located in the Applications/Utilities/Adobe Installers folder. Once this is done then please also run the CC Cleaner tool which can be found at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

You should then be able to reinstall Master Collection CS6 successfully. If you need to download a fresh copy of the installation files then you can do so at Download CS6 products.

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