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dianam73858300
Participant
March 31, 2020
Question

Problems with the free Creative Cloud Package for students

  • March 31, 2020
  • 1 reply
  • 693 views

Hello,

 

My university has sent me an email that due to the COVID-19 we can install and use the Adobe Creative Cloud for free. However, I logged in with my Student ID and install the Adobe Acrobat PRO DC and it puts me on trial. I have 4 days left of my trial and the trial message doesn't seem to go away. I try to sign out and sign in back but the message is still there. I saw that other students have the same problem but most of them have already solved it. I can not find the solution for myself so if somebody can help I will be very thankful!!

Thanks,

Diana 

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1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 31, 2020

Quote: I saw that other students have the same problem but most of them have already solved it. 

 

How did the other students solve that?

 

There must be some instructions in your e-mail how you can validate your install...The support of your University should be qualified to help you further.

ABAMBO | Hard- and Software Engineer | Photographer
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    dianam73858300Author
    Participant
    March 31, 2020

    I contacted one of my tutors but I have been told to ask the Community Support so I did.

    I saw that the issue solved itself in most students' cases but for some reason doesn't work for me. I have a personal Adobe ID account as well so I don't know if that might be the problem.

     

    Diana 

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    March 31, 2020

    Diana, I am sorry but there are no active Creative Cloud memberships assigned to the e-mail address you used to post to this public discussion forum.

     

    I do see that you have a Creative Cloud All Apps education plan that was canceled earlier this week.  As suggested by Abambo, you will want to contact your education institution if you are supposed to receive a Creative Cloud membership through them.

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