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lancemik
lancemik
Participating Frequently
January 26, 2018
Answered

Problems With Trial Version

  • January 26, 2018
  • 1 reply
  • 991 views

Hi,

I have a problem. I got a 3 months trial version of "Creative Cloud Photography plan with 1TB". After

approximately one month I have the problem that Lightroom CC says that the trial version has expired although there are two months left. If I look into my Adobe account it says that the plan is still active.

Nevertheless I am not able to start Lightroom CC anymore.

Can anybody help what might be the problem?

Thx in advance

Michael

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Thanks Jeff, I tried everything you suggested. Still without success. I´m helpless...

So what´s the solution? Buying a software that works?


No Michael, please contact our support team at Contact Customer Care so that direct assistance can be provided to allow the software to exit trial mode on this computer.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 27, 2018

Michael, my apologies that Lightroom CC is opening in trial mode.  Please begin by completing the steps listed in Resolve connection errors with Adobe Creative Cloud and Creative Suite applications to verify the computer is not facing a connection failure.

lancemik
lancemikAuthor
Participating Frequently
January 27, 2018

Hi Jeff,

thanks for your answer. Unfortunately following the instructions in the link was not successful. When I sign within the creative cloud app I see all the apps that should be available with regard to my current plan "Creative Cloud Photography plan with 1TB".

But when I open Lightroom CC and try to sign in as well I get the message that there is no current Lightroom plan connected with my Adobe-ID. Nevertheless the current plan is active when I look into my Adobe account.

This is pretty annoying as I am not able to use any of the apps and I really don´t know what to do.

Regards

Michael

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 29, 2018

Thanks for the update, Michael.  Did you face any error messages while downloading and running the Limited Access Repair Tool?  Were you able to manually locate the host file successfully?

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