Processor instalation issue

Forum|Forum|1 year ago
October 11, 2024
2 replies
417 views

ive been dealing with an issue for almost 2 weeks now. I got your plan and wanted to install after effects and photoshop. Turnes out i cant because the website claims that i dont have a good enough processor to download those two apps. Im working on AMD Ryzen 5 2600 and after making some research im pretty sure i should be able to use those two apps. I searched everywhere for the answer but there isnt any helpful information about that issue. I also couldnt reach any customer service so im reaching out here as my last hope to fix the bug or at least get an answer.

Windows

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Correct answer D Fosse

If you told us the exact error message, we could tell you, for example, that the Opera web browser reports the wrong operating system to the Adobe website, so that Windows users get a Mac installer which they obviously can't use.

Or it could be something else.

That's why I'm asking for the exact error message.

D Fosse

Correct answer

Community Expert

If you told us the exact error message, we could tell you, for example, that the Opera web browser reports the wrong operating system to the Adobe website, so that Windows users get a Mac installer which they obviously can't use.

Or it could be something else.

That's why I'm asking for the exact error message.