Product / Solution Enquiry - renaming many documents based on criteria

Hi All

If I have a solution (if a specific solution is available...) enquiry where should I request support and advise? I've just came off a chat and the agent just could not understand what I need. I just need a simple yes - Adobe can support you with this or; no - Adobe does not have this solution available.

Your assistance will be highly appreciated.

Thank you

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