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eletraining
Participant
July 13, 2014
Question

program does not run correctly

  • July 13, 2014
  • 1 reply
  • 203 views

I purchased 2 CS6 programs for our charity via the CTX project

one version runs perfectly the other one does not and never has.

The problem is that it works for the first 6-10 images but then crashes and will not come back until you close down the computer.

Or when you open images in the RAW window where the image should be there is no image and you can see the background through the gap.

I have tried re-downloading the program again via fulfillment@techsoup.org, but it will not recognize my signin password, and no password email comes to our email.

I have a license key in the email we originally were sent by adobe but I cannot get to the point where I can use it

I know we got this at a charitable rate but it is absolutely useless

What can I do

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 13, 2014

    download the installation file(s) and re-install.  if you need more help, indicate what adobe program(s) are problematic

    Downloads available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

    E
    eletrainingAuthor
    Participant
    July 13, 2014

    Thanks for your reply I cannot download the program again as the system will not recognize my password to get in to it. Also Adobe have not sent me an email to reset the password even though I keep asking them to do this. I presume this means that they also do not recognise my email address

    Brenda

     

    East Lancs Into Employment

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    Burnley

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    Tel: 01282 456186  Fax: 01282 703520

    Web: www.eletraining.com

     

     "Helping people to change their lives"

    Offering training, help and support to become self-employed.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 14, 2014

    if you follow all 7 steps you can directly download a trial here:  Download Adobe CS6 Trials: Direct Links (no Assistant or Manager) | ProDesignTools

    and activate with your serial number.

    if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies. 

    the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). 

    failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

    to edit your account, https://www.adobe.com/account.html

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