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Tanguy Bourhis
Tanguy Bourhis
Participant
November 1, 2021
Question

Program Files path changed in the registry preventing the installation of Adobe Creative Cloud

  • November 1, 2021
  • 2 replies
  • 1770 views

Hi, 

 

Having a single SSD of 512Gb divided in two partitions on my laptop (C: and D:), I changed the default installation path of the programs in the registry to prevent my C: drive (80Gb) from being full too quickly.

 

Unfortunately and after having looked for the problem during long hours, it seems that this change of path is causing the malfunction of Adobe Creative Cloud.

 

When I install it it works the first time but as soon as I restart my computer, it loads during a few minutes and then this sadly famous error message appears : 

"Adobe Creative Cloud, needed to resolve the problem, is missing or damaged. You can try to repair to fix the issue. If the problem persists, download and install the new copy from http://www.adobe.com/go/adobecreativecloudapp."

 

Before posting here, I obviously tried (I think) everything starting with using the use of Creative Cloud Cleaner and all possibilities listed on this topic : https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

I am now convinced my issue is related with the change in the registry and as an hint I also get this error message when Creative Cloud works after installing it at its first launch :

 

I hope someone will have a solution for me, thanks in advance !

 

 

    This topic has been closed for replies.

    2 replies

    Tanguy Bourhis
    Tanguy BourhisAuthor
    Participant
    November 9, 2021

    Hi,

     

    Still no one has an answer to my matter ? 😟

      O
      OxiDiZe_FoCuZHD
      Participating Frequently
      March 9, 2024

      Where is the registry? I want to check that, my creative cloud installs software to the wrong path even though it shoudlnt.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 9, 2024

      copy and paste a screenshot showing your install path preference setting.

       

      where are your apps being installed?

      K
      khalid35333546
      Participating Frequently
      November 2, 2021

      Hi Tanguy,

       

      Interesting that you're having the exact same issue I've been struggling with since yesterday. Although in my case, I don't recall making any changes recently. However, I do have my programs (and Windows) both installed on an SSD under a "W:" partition rather than the usual "C:".

       

      I've been having issues with the Creative Cloud app since about a week ago, with fonts not loading properly and whatnot. I tried to fix the issue yesterday by uninstalling and reinstalling Creative Cloud, and that's when it all came crashing.

       

      After attempting everything from the cleaner tool, reinstalling Creative Cloud numerous times, contacting support and going through several other steps with the support team, the issue still persisted. After my last system reboot I got the exact same Asserton Failed message as you.

       

      My guess is that it might have something to do with a recent Windows 10 update, but I could be wrong. Your thought on it being partition-related could very well be the issue.

       

      I've concluded that the only way to avoid wasting more time would be to format my PC and reinstall everything - although it would be devestating if the issue persists after that.

       

      I've asked Adobe Support for individual downloads for each software I currently need to finish my work. That could be a temporary solution to get your work done if you're in a rush.

       

      Good luck! Here's to hoping we find a solution better than formatting...

        Tanguy Bourhis
        Tanguy BourhisAuthor
        Participant
        November 2, 2021

        Hi Khalid, thanks for your answer !

         

        I'm pretty sure this is partition related since it didn't work on Windows 10 for me (with the installation path changed in the registry), I then updated to Windows 11 and it worked again (but I had not changed the installation path yet) and stopped working as soon as I modified the Program Files path in the registry.

         

        One quick solution for you could also have been, I think, to change back the installation path of softwares in the registry on the C: drive before reinstalling Creative Cloud. This worked for me but I don't want to have all my programs being installed on the C: drive which is almost full on my laptop.

         

        Hoping someone will be able to provide us with a solution now !

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