Skip to main content
E
Edith2787
Participant
April 8, 2015
Answered

Program won't accept my serial number

  • April 8, 2015
  • 1 reply
  • 596 views

Having downloaded and installed PS Elements 13, in the process of launching the program I have to enter my 13 character serial number into the six boxes provided on screen. When I start to enter the first characters, nothing appears on the screen in response.

Can anyone help please?

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Serial numbers have 24 numeric characters, no alphabetic ones.  The 6 fields each take 4 numbers - letters will not appear if you try to type them in. 

    Find your serial number quickly

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    April 8, 2015

    Serial numbers have 24 numeric characters, no alphabetic ones.  The 6 fields each take 4 numbers - letters will not appear if you try to type them in. 

    Find your serial number quickly

    K
    Kelly27760383s88l
    Participant
    December 31, 2022

    I have tried several times to insert serial number and it replies serial number has been revoked

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 31, 2022

    you can contact adobe support and ask why your serial number was revoked and when it was revoked.  and, if you're lucky, they'll say it was erroneously revoked.

     

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices