Programs uninstalled and won't re-install

Forum|Forum|4 years ago
July 12, 2021
2 replies
468 views

My programs were uninstalled this morning, even though I made no changes or updates. I am attempting to re-download Creative Cloud but the download is extremely slow and is now frozen. I have tried repairing the installer, but that has not worked. What caused this to happen, and why am I not allowed to re-download the programs?

This topic has been closed for replies.

Peru Bob

Community Expert

Use the Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Nancy OShea

Community Expert

If software magically "uninstalled" itself overnight either you have a critical computer problem or space aliens abducted your computer while you were sleeping. Adobe software does NOT uninstall itself. 🙂

See Creative Cloud reverts to TRIAL mode.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Go to your Start menu.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

SnellMotorsAuthor

Participant

Thank you. Unfortunately, I have not been able to even install the CC app yet. That became unavailable as well.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded