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4thLegaxy
4thLegaxy
Participant
May 6, 2017
Answered

Proxy authentication pop up with Adobe blocking entries in host file

  • May 6, 2017
  • 22 replies
  • 13145 views

Hi! I'm on Mac. I downloaded Photoshop trial installer from Adobe site and tried opening it. It opened up and showed me proxy authentication pop up. I don't require proxy to connect to internet nor I use proxy. I don't use VPN either. I am confused what to fill. I tried not filling anything and it says my username and password don't match. I tried filling it with my Adobe credentials and still the same. Any help? (screenshot attached)

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    Correct answer Govardhan.V

    1) Right click on the Finder icon on dock and select "Go-To Folder" option.
    2) You will get a text box, type-in below mentioned command and then hit 'Return' key.

    /etc

    3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.

    4)Double click on Hosts file , it will open it with TextEdit,

    Let me know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??

    22 replies

    S
    swaraj0101
    Participant
    October 2, 2023

    Facing a similar issue, I have just purchased a creative cloud subscription and Have been getting this pop up. I don't have a proxy and have been using my home wifi. I am stuck and have no Idea what to do please help

     

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 2, 2023

      @swaraj0101 

       

      contact adobe support via chat so they can check your computer.  there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      Govardhan.V
      Govardhan.V
      Participating Frequently
      May 6, 2017

      Home personal Internet connection or Office/Corporate connection?

      4thLegaxy
      4thLegaxyAuthor
      Participant
      May 6, 2017

      It's a home personal internet connection.

        Govardhan.V
        Govardhan.VCorrect answer
        Participating Frequently
        May 7, 2017

        1) Right click on the Finder icon on dock and select "Go-To Folder" option.
        2) You will get a text box, type-in below mentioned command and then hit 'Return' key.

        /etc

        3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.

        4)Double click on Hosts file , it will open it with TextEdit,

        Let me know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??

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