PS and AI crashes when safe or export files.

Forum|Forum|5 years ago
April 6, 2021
1 reply
383 views

Hi everybody,

I have a mac with Big Sur 11.2.3, and the CC apps all updated.

In the last few days i can, in PS or AI, open and edit files, but, when i try to save, save as or export files the software crashes. I've allready try to uninstall and install the apps, but the problem persits.

Any ideas?

Thank you for your help.

This topic has been closed for replies.

kglad

Community Expert

reset your preferences,

illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
photoshop: https://helpx.adobe.com/photoshop/using/preferences.html

N

nunor10134640Author

Participant

I just tried it, and it didn't work. The problem persists.

kglad

Community Expert

did you confirm your reset was successful (eg, by defining a custom keyboard shortcut and checking that it was reset)?

if no, do so.

if yest,

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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