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rojabella
Participant
November 28, 2015
Answered

Ps and Lr won't launch.

  • November 28, 2015
  • 2 replies
  • 230 views

Purchased the year plan and have now repeatedly downloaded and uninstalled and re downloaded (from both CC and the website) Ps and Lr. With Ps I get no launch- nothing from CC app manager and an error message Entry Point Not Found (32 bit) when from Windows. Lr app also does not launch but asks me to update a catalog.... over and over and over... and never opens regardless of how many times I've downloaded the catalog. Windows 8 on a PC.

Customer chat support guy says it's a tech issue and they can't help me until Monday when tech support is available.... 😞

This topic has been closed for replies.
Correct answer rojabella

Adobe tech support figured out the following after two hours of work arounds...

downloaded the Visual C++ Redistributable for Visual Studio 2012 Update 4. Microsoft Application.

that seemed to do it.

2 replies

R
rojabellaAuthorCorrect answer
Participant
November 28, 2015

Adobe tech support figured out the following after two hours of work arounds...

downloaded the Visual C++ Redistributable for Visual Studio 2012 Update 4. Microsoft Application.

that seemed to do it.

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 28, 2015

uninstall everything cc.

clean per Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

restart your computer.

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud

use it to install your lr and ps.

R
rojabellaAuthor
Participant
November 28, 2015

Thanks. Have done this now twice and still exact same outcome.

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