PS download issue

Forum|Forum|5 years ago
March 7, 2020
3 replies
879 views

Hello,

I've a problem with PS donwload : it has stopped at 8%
I don't know how to resolve this issue.

Regards

This topic has been closed for replies.

Abambo

Community Expert

In addition or complementary to Maurice's suggestion:

Do you have a former install of Ps? If so uninstall completly prior to installing the latest version. You should use Adobe CC Cleaner to remove all traces of the install and then try again.

ABAMBO | Hard- and Software Engineer | Photographer

R

Rwann31Author

Inspiring

I had the latest version installed before but on another account. I've all uninstalled before.
Thank for informing me for this tool.

PS: sorry if my english isn't correct (I'm not an english native or fluent speaker).

thatsmauri

Community Expert

What you could try is to analyze the DLM.log. This will tell you what went wrong during the download.

On Windows, you can find it under:
/Users/<USERNAME>/AppData/Local/Temp/CreativeCloud/ACC/AdobeDownload/

On Mac, it should be under:
/Users/<USERNAME>/Library/Logs/AdobeDownload/

More information about logs here:
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html