PS download issue

Forum|Forum|5 years ago
March 7, 2020
3 replies
879 views

Hello,

I've a problem with PS donwload : it has stopped at 8%
I don't know how to resolve this issue.

Regards

This topic has been closed for replies.

Abambo

Community Expert

In addition or complementary to Maurice's suggestion:

Do you have a former install of Ps? If so uninstall completly prior to installing the latest version. You should use Adobe CC Cleaner to remove all traces of the install and then try again.

ABAMBO | Hard- and Software Engineer | Photographer

R

Rwann31Author

Inspiring

I had the latest version installed before but on another account. I've all uninstalled before.
Thank for informing me for this tool.

PS: sorry if my english isn't correct (I'm not an english native or fluent speaker).

thatsmauri

Community Expert

What you could try is to analyze the DLM.log. This will tell you what went wrong during the download.

On Windows, you can find it under:
/Users/<USERNAME>/AppData/Local/Temp/CreativeCloud/ACC/AdobeDownload/

On Mac, it should be under:
/Users/<USERNAME>/Library/Logs/AdobeDownload/

More information about logs here:
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

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Rwann31Author

Inspiring

Sorry to respond so late but I had no enought time to resolve this problem.

My errors type :
Failed to get the user proxy settings (WPAD). Error is 12180. Ignoring the proxy setting in this case.
And the last one after PS download try : The windows error code is - 12150

So I went to this page https://helpx.adobe.com/creative-cloud/kb/proxy-authentication-support-creative-cloud.html but It doesn't help me more... The configuration of proxy in Win 10 is very basical.
I added the exception list indicated on this article https://sammit.net/allow-adobe-creative-cloud-through-a-proxy-server/

but PS still stoped at 7%.
Adobe could have done at least an article on this issue witch seems to be quite widespread...

thatsmauri

Community Expert

Hi, no worries 🙂 I think you can safely ignore those error messages.

If there's indeed an error while downloading, then there would be other error codes/numbers shown:
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html

Could you try using a different internet connection?