Skip to main content
mls-world
Participant
January 6, 2020
Answered

PS-Installer freezes installation of CC at 4.8 %

  • January 6, 2020
  • 2 replies
  • 332 views

I need some advice from Mac-Experts! I used PS-CS6 up to the time the update of OS-Catalina was available. Then I decided to use PS-CC. I can download the installer and start it. But it stops installing at 4,8 %!!! Please help me! (History: I got rid of all the old CS6 Files, deaktivated all firewalls and Adobe-Fonts, cleaned my Mac-Pro down to the system (with OnyX). What did I forget?). THX!

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

MLS-World the most common cause of installations failing under macOS 10.15, is the 32-bit applications still being installed, instead of being removed prior to upgrading the macOS 10.15.  Please download and run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.  For more information see https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html.

2 replies

mls-world
mls-worldAuthor
Participant
January 7, 2020

THX! I found my fault! I forgot to kill the CS6-Files in the Utility-Folder.

Jeffrey_A_Wright
Community Manager
Community Manager
January 7, 2020

Excellent, thank you for the update MLS-World!

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
January 6, 2020

MLS-World the most common cause of installations failing under macOS 10.15, is the 32-bit applications still being installed, instead of being removed prior to upgrading the macOS 10.15.  Please download and run the CC Cleaner Tool from https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.  For more information see https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html.