PS24 & PS Beta doesn't open anymore on my MacBookPro 07th Aug 2024

Forum|Forum|1 year ago
August 7, 2024
3 replies
200 views

Hello, today Tuesday 07th August 2024, after the update of PS24 and PS Beta, they doesn't open anymore on my MacBookPro. Doesn't anyone else have the same problem?

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Correct answer eliam36984791

I contacted Adobe support and solved it on Mac by renaming the "Adobe" folder contained in "Library/Application Support" to "OLD_Adobe"

E

eliam36984791

Participating Frequently

I have the same problem since this morning. Illutrator, indesign, Photoshop, Photoshop beta. Suddenly they crashed and when restarting they get stuck on the loading window. I have to force close it and nothing works. I uninstalled the apps, reinstalled. NOTHING!

kglad

Community Expert

did you probably uninstall all betas and then test your non-beta apps?

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eliam36984791Correct answer

Participating Frequently

I contacted Adobe support and solved it on Mac by renaming the "Adobe" folder contained in "Library/Application Support" to "OLD_Adobe"

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

kglad

Community Expert

to fix photoshop, uninstall the ps beta using the cc desktop app

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