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February 11, 2016
Question

PSCS 6 Refuses to install

  • February 11, 2016
  • 0 replies
  • 261 views

Very frustrating, did a fresh install of Windows 7, I already had the CS6 installers on a back up drive so I tried to install it, once it gets to the Try or Buy/I have a serial screen I go to the "I have a serial number" and I paste my serial number there, and then I hit NEXT and then it tells me that my serial number is VALID, then it asks me to pick a product from the drop down, CS6 is not listed, only CS6 Extended which I dont think I have, but since just plain old CS6 is not there, I choose Extended, but that doesnt work because my serial isnt for EXTENDED, SO would someone kindly tell me how to get past this screen so I can actually use the software I have had since November 2012.  I have downloaded the installers now several times, from at least 2 different places on the web site thinking I had the wrong installer but I do not, it is the same outcome every single time.

I can't put a serial number in for a product that is not listed in a drop down it forces me to use.  I need to get this fixed please.

Susan

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