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Participating Frequently
January 26, 2017
Question

PSE 11 Installation does not recognize serial number

  • January 26, 2017
  • 2 replies
  • 341 views

Hello - My Photoshop Elements 11 got erased from my Mac. I've downloaded the software, but it doesn't recognize the serial number, which is correct, as I double-checked it.

Please help.

Thank you.

Mustafa Malik

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    2 replies

    Participant
    October 18, 2020

    DSFGDGDFGDF

    kglad
    Community Expert
    Community Expert
    January 26, 2017

    your serial number and the installation file must match.  because their are different installation files for different regions/languages/platforms/education etc there are a number of ways you can see an invalid serial number error, Error: "The serial number is not valid for this product" | Adobe Creative Suite

    however, if you see a red x after entering your 24 digit number, you're not using a serial number, Find your serial number

    Participating Frequently
    January 26, 2017

    Hello kglad, My mistake. I can't find a link to download PSE 11. It turns out the system lets me only to download PSE 15, which I did mistakenly. Where can I download PSE 11?

    Thanks.

    Mustafa

    kglad
    Community Expert
    Community Expert
    January 26, 2017

    Downloadable installation files available:

    Download and installation help for Adobe links

    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.